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Newbie learning thermostat help

Tina12
Community Member

Could really use some help. Replaced my thermostat with the Nest learning thermostat - got it to connect but the fan  would never run. resulting in no AC or heat to work 
Now the WiFi is disconnected and I can’t do anything. 

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4 REPLIES 4

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

It looks like your original thermostat uses a proprietary interface that is not compatible with any Nest thermostat.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for your answer, Patrick_Caezza. 

 

Tina12, I'm chiming in to check if everything is covered here. As was mentioned above, your system as indicated on the wire labels is not compatible with our Nest thermostats. You may check this link for more information: https://bit.ly/2KOTqgW

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey Tina12, 

 

Checking back in should you have any further questions about this. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba