Next dial won’t respond

[RichardKennedy]

Dial won’t respond. Removed from wall. Put back on. Dial still won’t spin. Can’t control temperatures or anything. 

[lusvin]

Hi @RichardKennedy,

Thank you for posting in the community. I'm sorry to hear that the dial from your Nest thermostat won’t respond. Let me help you with this. 

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

[lusvin]

Hello again @RichardKennedy, we haven’t seen your form submission come through. Were you able to access it alright?.

Let's try to fill out this form again, and please make sure to attach your username and the community thread. Let us know if you’re running into trouble or still need our help.