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No Heat. Just connected it. I have AC and I can get the heat to come on in emergency mode only

Scottj
Community Member

just connected it. I have AC and I can get the heat to come on in emergency mode.  I have a heat pump and Gas Furnace.  In regular heat mode fan comes on but nothing fires neither the heat pump or the gas.  My old thermostat had a jumper connecting W2 to E, wondering that is the issue?  I have the W2 wire in W spot on the Nest.

3 REPLIES 3

Cleveland28
Community Member

I have the same exact issue. Did you end up figuring out a fix for this one?

Scottj
Community Member

Nope, spent about an hour on a chat and just haven't had time to connect again.  I think I will reconnect my old thermostat

I have the same issue but it works fine so I live with it.