No Pin No app access

[Norcal20]

I forgot my pin and no longer have access to my nest app. How do I reset the pin on my thermostat?

[David_K]

Try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Ryan_G]

Hi Norcal20,

Thanks for reaching out and we're sorry for the delay.

I'd like to jump in here and check if you've seen davidking's response. Were you able to try the steps he suggested?

Let us know by replying to this thread.

Thank you for helping out, davidking.

Best regards,

Ryan

[MelbaDT]

Hey folks, 

I know it's been a while but I wanted to  ensure everything is good here. 
 

Norcal20, still need help with your thermostat?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba