No heat - extra wire

[HolliD]

Checked compatibility prior to purchase of Nest Thermostat. Switching over from Honeywell and I have the brown and white wire in the same port (white port). Can’t put both wires in same port upon switching to Neat. Started with brown wire in o/b -no heat. Switched white to o/b - no heat. Used the settings to switch from o/b and visa versa with no change in temp. Too chilly to not have heat so reinstalled the Honeywell, both white and brown in same slot, and we have heat again. Where do I put the white and brown wires to get heat? Would hate to bother a professional for such a simple thing unless it’s necessary.

[Jhonleanmel]

Hi HolliD,

Thanks for reaching out. I'd love to know more about this. Could you share a photo of your current thermostat's wiring?

Best,
Mel

[HolliD]

Hi! I figured it out. The brown was for the fan and the blue was wrapped around the outside of the wiring. I call my house the “handyman special” as the previous owners did bare minimum cosmetics to make it sellable and everything has fallen apart over the past year since we moved in. As for the Nest, I had to reset the system in order for it to sync with each other.

[Markjosephp]

Hello folks,

Thanks for assisting, Mel.

Sounds great! I appreciate you updating us on your efforts to address your concern about finding a fix, @HolliD. I wanted to ensure that everything was covered here. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[EmersonB]

Hi everyone,

@HolliD I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Mark and Mel.

Regards,
Emerson

[Markjosephp]

Hello HolliD,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,
Mark