No lights on heat link

[Jlp1]

We have no lights on our heat link, we’ve tried resetting it numerous times but still nothing on it.  What do we do next? Thanks 

[Stoneageman]

We have suddenly had the same problem. No lights on the Heat Link module. Voltage going to all the correct terminals but no lights and no heating or hot water. Please can someone help?

[Albyay]

I have a exactly the same issue and have tried all trouble shooting steps but still no lights and have tested there is power to the unit, how can I get a replacement? 

thanks 

[AlexD]

Hi @Jlp1 , @Stoneageman , @Albyay . I am sorry to hear you are all facing difficulties with your thermostat.

Also sorry for the late reply, I would be happy to try and help.

If you have not already check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after when you press the button on it.

If you still need assistance after, let me know and I would be happy to assist.

Best regards, 

AlexD

[CristianC]

Hello everyone,

I'm just checking in. How's it going with your Heat Links?

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.