No option for "heat pump balance" with 2 stage HP and aux heat

[cescarbr]

I'm using a Nest Learning Thermostat with a 2 Stage Heat Pump with Aux Heat system and there is no option for Heat Pump Balance on the Nest or in the app.  I have a 2nd 1 Stage Heat Pump wired very similar except for the 2nd stage wire (Y2) and it does show the Heat Pump Balance option.  I have attached a photo showing the wiring of the 2 Stage thermostat that doesn't show this option.  

Also, under the Equipment page under System details, it shows

Heat source 1 Electric
Heat source 2 Electric
Alt. heat source 1 Gas

Heat pump orientation 0

However, I do not have a gas system and only have a 2 stage heat pump with aux. heat.  What am I missing and how do I get this Balance option? 

Thanks!

Nest learning, 2 stage HP w/ aux heat

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with more details that could help out. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Markjosephp]

Hello there,

Thanks for helping, Jake.

@cescarbr, I'm checking back in — how's it going? Were you able to review the link shared by Jake? The heat pump balance settings can be found in the Nest Sense.

Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hello cescarbr,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark