No power to heat link

[Chrissy23]

There is no power on my heat link. No lights are showing.
I have done all the troubleshooting as specified. 
we have no heating or hot water

[TudorL]

Hi there and thanks for reaching our community. I'm sorry you're facing this issue, but I'm here to help. Just to check it out, if you press on the button on the Heat Link, do any LED lights come up? 

[Chrissy23]

Hi @TudorL 

There are no lights on there to begin with and still no lights when I press button 

thanks 

[TudorL]

Thanks for letting me know. Would it be okay if I send an email to the address attached to your Community account? 

[Chrissy23]

Yes that would be fine thank you 

[TudorL]

Great. I'll send you the email with further instructions in the next couple of minutes. No worries, we'll get to the bottom of this issue in no time. 

[Chrissy23]

Hi can you confirm you have received the form and the outcome please 

[AlexD]

Hi, the form went through but it seems the wrong serial number is on it. We need the serial number of the display starting with 09A. You can find it on the back of the thermostat display if you take it off the base. Please submit the you received in the email from my colleague again with that serial number. Once done let me know. 

[Chrissy23]

Hi 

I have re sent the form with the correct serial number on

thanks 

[AlexD]

Awsome, got it. I sent you an email with some instructions and you replied to my email, let me know here. 

[Chrissy23]

Hi sorry not received your latest email 

[Chrissy23]

Hi 

I have received now and replied 

thanks 

[AlexD]

No worries. I sent the email again so you might see it again. I will check your thermostat details and reach back out as soon as possible to you over email with further information. 

[UanaC]

Hello there! I've reached back to you over email. Hope everything is back on track at the moment. Is there anything else me or my colleagues can help you with?

Many thanks, Oana.

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.