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No sms verification code is being received

Mahmuthasan2
Community Member

There is no verification code generated and without this your device becomes paper weight even when you try to migrate your account to google you are confronted again with the same issue please somebody help and look into this it’s been over two weeks with no resolution and before anyone suggests to check Carrier or Wi-Fi connection 

they are not the issue from what I can read and see this is a problem for many users time and time again 

1 REPLY 1

maedacortez
Community Specialist
Community Specialist

Hi Mahmuthasan2,

 

Thanks for reaching out. I understand that you haven't received the verification code. I know this can be frustrating, but don't worry, I'm here to help!

 

To better understand your situation, please answer the following questions:

 

  • Do you need the verification code to reset your password or update your phone number in the app?
  • Are you using the Google Home app or the Nest app?
  • Have you migrated your account before, or is this your first time?
  •  

I look forward to your response.

 

Regards,

 

Manuel