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Not able to access my nest device

ramiyoussef
Community Member

I posted the following message more than a week ago:

“I need support to unlock my Nest thermostat. I forgot my PIN. I also switched internet providers, so not able to access the Thermostat from my app. I read a previous thread and able to connect the nest to my computer through USB. What is the next step to unlock. Appreciate your help.

I was told to follow steps to connect my nest device to my computer to locate the technicalinfo.PLIST file, which I did. I was told that to protect your privacy, the next steps cannot be shared publicly here in the community, but that my information was shared this with the Google Nest community team, who can assist further. I’m yet to receive any communication from the Google Nest community team and as such not able to use my nest device. Very disappointed. Does anyone in this forum have suggestions on how to proceed further. Appreciate the support.

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

You would need to get the file from a nest support rep , if you contact them directly 

https://support.google.com/googlenest/gethelp?hl=en

And tell them you need the file , they will be able to help you.  

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS