Not cooling

[Kaseymb]

At first we thought it was our air condition unit and had a technician come out to look at it. He couldn’t find anything wrong, reset our thermostat and then it started working. That only lasted for a few days and we are back to it not cooling. I called nest and went through all this troubleshooting and still not working. She said to buy a new one. But I’m not sure I want too if this is gonna happen again in a few years. 

[Princesss]

Hi Kaseymb,

Thanks for visiting the Community.

We apreciate all the details you've shared. A few things we'd like to ask-- can you tell us what type of thermostat are you using? Also, when did the issue start to happen?

We'd like to get more details regarding this so we can start some troubleshooting steps that might resolve this.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Jhonleanmel]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel