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Offline thermostat

Sigfuzz
Community Member

My nest thermostat keeps going offline and we cannot switch it back on. This keeps happening and we have Wi-Fi everywhere else in the home. I’ve tried rebooting the Wi-Fi and that had no effect my thermostat is on hard wired on the wall so power is not the issue (green flashing light on it).

any idea what the problem is and how to fix it?

3 REPLIES 3

SueLew
Community Member

I'm having the same problem. It worked perfectly for a year and then suddenly it lost connection. Occasionally it will reconnect but then loses it again. I've tried all of the troubleshooting tips but nothing works.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to reach out and double-check to make sure everyone is good to go. I did find an article with a couple troubleshooting steps for if your device is showing offline. Please let me know if you are having trouble still, as I would be happy to review and assist further.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake