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Original Neat thermostat

Pakakuna
Community Member

My Nest thermostat was installed in my iPhone and my wife’s iPhone. For some reason Google is asking me to reinstall the thermostat on my wife’s iPhone. I have tried to follow their instructions but don’t seem to get anywhere. The thermostat on mi iPhone is working fine.  Why does Google have to go a mess around with my wife’s thermostat that prior to this instrustion by Google it was working fine too. I want to get the app on my wife’s thermostat  to work the way it was. Period. 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Pakakuna,

 

Apologies for the delayed reply. I wanted to follow up and see if I could be of any help. Are you getting any error messages? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Regards,
Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Pakakuna,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Thanks,
Jenelyn