Following the set up for the Thermostat E as per Nest app on iOS
Thermostat connects to wifi fine. However when reaching the section to pair the Heatlink device this is shown:
Connecting to a Nest product in your home to assist with setup.
And eventually errors with;
We're having trouble connecting to the Nest product that's assisting
Following error code displayed. TH013(4096)
Followed all these steps - many many times.
And the devices are placed next to each other.
1. Turn off all the devices in the room that are using Wifi or Bluetooth.
2. Reset the thermostat by pressing it quickly 2 times and then press and hold the display for 5 seconds.
3. Reset the Heat Link by pressing its button 1 time to wake it up and then press and hold for 15 seconds.
4. Power cycle your phone.
5. Open the Nest app and create a new home structure.
6. Enable airplane mode on your device and then enable your Bluetooth and Wifi.
7. Add the thermostat to your new home ( you can also try to add it without scanning the QR code )
Any ideas?
