Password reset not working

[angelacc76]

I was somehow logged out of my Nest app and can't get back in. My login has always been saved in my phone, and I've never changed it. Now it's saying my password is incorrect, and nothing happens when I hit Forgot Password (yes I've checked my Spam folder). I have not migrated to Google, so I don't know how to access my account! Any ideas for me?

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some details on how to reset your password. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[angelacc76]

Yes, I still need help please. I know how to reset the password, but I'm not getting an automated email when I try to do it.

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for assisting, Jake.

Great troubleshooting so far, @angelacc76! I'm sorry to hear that you can't sign in on the Nest app to have access to your Nest Thermostat. The reason you're not receiving any verification code from Nest might be because the email you're trying to use is not associated with your Nest device. Please try signing in with another email address you might have and see if it works.

Keep me posted.

Regards,

Mark

[angelacc76]

I know for a fact I have the right email address because I had the email and password saved in my phone. But after I was logged off of the app, my login quit working and I can't get the Reset Password email.

[Markjosephp]

Hi angelacc76,

Thanks for letting us know that you're using the right email address. Let's sort this out.
 

• Ensure that the Nest app is updated and that your phone's operating system is also updated.
• Try signing onto both "Sign in with Google" and "Sign in with Nest."
• If you're still having sign-in issues, Open any web browser on your phone and go to Nest App Web, then sign in with the same email address you know.

Let us know if it works.

Regards,

Mark

[Markjosephp]

Hey there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you, and I'd like to make sure everything is working.

Thanks,

Mark

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

Best regards,

Jake