Phone access

[Barbara2]

I can not access my Nest learning thermostat from my phone anymore, in order to reprogram my phone I need the entry key. As per instructions, on my thermostat I went to settings- Naet App but here is no enty key it tells me (Your Thermostat is Connected to an Account) Is there another way to get my entry key?

[Jenelyn_O]

Hi Barbara2,

Thanks for reaching out. For you to be able to add your Nest Thermostat to the app you must have an Entry Key that you can find under the Nest app option on your thermostat. I suggest restarting your thermostat Account Connection before adding it to the app.

You can follow these steps:

1. Go to your thermostat Quick View menu.
2. Select the gear icon for Settings.
3. Turn the ring and look for Reset.
4. Choose Account Connection.
5. Once your thermostat is back in, connect your thermostat to your Network.
6. Once it is connected, go back again to the Settings and look for the Nest app option to get the Entry Key.
7. Go to the Nest app on your phone and proceed adding your thermostat to your account using the Entry Key.

Best,

Jenelyn