Pin

[chrisdaman77]

We just lost power and when it came back on the thermostat is wanting a pin. Same with the app. How the heck am I supposed to find where my pin is? Can even factory reset this dang thing. Tried scanning the QR code and still asking for a dang pin. This i an inconvenience when still in the winter month. So frustrated to pay that kind of money to have zero control to fix when these things happen.

[MikeC0311]

Try the six character code below the QR Code on the back of the device?  I just installed my Nest Thermostat last night, if I recall this was the "PIN" that worked during my setup process....it's separate from the 9-12 character code above the QR code on the back of the device, which if I recall is also required during the setup process (or at least the last four characters of it). 

[MelbaDT]

Hey folks, 

Thanks for your suggestion, MikeC0311. 

chrisdaman77, thanks for reaching out and sorry for the delayed response. Are you being asked for a 4-digit PIN or an entry key? If it is the 4-digit one and you still have access to the actual thermostat via your Nest app, please follow the steps below:

1. Tap the Nest thermostat you'd like to unlock.
2. Tap the Settings icon in the top right corner.
3. Scroll to the bottom of the menu and tap Unlock. 

Let me know how it goes. 

Best, 

Melba

[MelbaDT]

Hey chrisdaman77, 

Checking back in — how's your thermostat now?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba

[chrisdaman77 · Accepted solution]

The support sent me a file and I had to factory reset. It's working fine now. 

[MelbaDT]

Hey chrisdaman77, 

Gotcha and I'm glad to hear that everything is back up and running. Feel free to let us know if you need anything else. 

Best, 

Melba

[MelbaDT]

Hi, 

It's me again. Since it's been a while since this thread was last updated, I'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best, 

Melba