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Please attach display to its base

Tanilio
Community Member

Good morning, 

I am running into an issue with the thermostat. I have had it for a few years now and it was operating well. yesterday my wifi dropped and Next got disconnected. Once I restored the WIFI, Nest did not display the temperature or allow me to control the AC. The Thermostat is connected to the base but still displays the message "Please attach display to its base". At this point, I have cut power to my AC and Furnace and then connected them again, and I have charged the Nest with USB since it was unable to hold charge since yesterday.  

Please advise how to fix this issue. 

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey Tanilio, 

 

Thanks for reaching out and sorry for the delayed response. 

 

Do you still need help with this? If yes, what specific Nest thermostat is this? Also, were there recent changes made on the actual device or your HVAC system before this started happening? 

 

Please tell me more so I can dig deeper into it. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back  in — how's it going with your thermostat now? Still need help with it?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba