Hi Middale,
Thanks for posting, and I'm sorry to hear about your negative experience with the Nest Thermostat installation and the accompanying application. The Nest Thermostat installation and application have been criticized for their user-friendly design and ease of use. The issue may have been due to the lack of a common wire (C-wire) connection in your HVAC system, which is required for proper power supply to the thermostat. However, not all HVAC systems have a C-wire, making the installation more complicated. Nest offers customer support services, which may incur fees for certain types of assistance, especially if the product is out of warranty or requires professional installation support. However, basic support and troubleshooting guidance are generally available for free. If the app control part is not accessible, it could be due to compatibility issues with your HVAC system or potential connectivity problems. It is crucial to ensure the thermostat is properly connected to Wi-Fi and the app is up-to-date.
If you have any further questions or need assistance, please don't hesitate to ask.
Best,
Zoe
