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Power Connector Not Detected

DiyerDee
Community Member

Installed the Nest Power Connector, after some trial and error, was able to get everything working. Thermostat detected the power source, wifi connected, good battery...then a few hours later, it's no longer detected, no network connection, and low battery. I can go through the steps of testing for power, sometimes it will find it, sometimes it doesn't. When it finds it, it doesn't remain. Anyone else with this issue, or recommend a solution?

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey DiyerDee,

 

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey DiyerDee,


I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey DiyerDee,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Ryan_G
Community Specialist
Community Specialist

Hey everyone,

I'd like to jump in here and check if you've seen Jake's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jake.

Regards,
Ryan