Power Loss on Thermostat

[Peter06]

I have a Nest that has worked for several years quite well. I had a PG&E power loss today for about 90 minutes. Power is restored but my Nest has not restored. Screen is blank and nothing I do restores it. Not a Nest with replaceable batteries.  Any thoughts?

[EdwardT]

Hi Peter06,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. To isolate the issue, could you try plugging in  your Nest Thermostat to a wall outlet using a micro USB? Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi Peter06,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[EdwardT]

Hi Peter06,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward