Presence and Geolocation

[Sue0509]

I set up a new Nest thermostat.  This morning, after the thermostat changed to comfort mode at the set time, it changed to Eco an hour later.  Both phones were upstairs at the time, and the thermostat is downstairs, less than 100 feet away.  I understand the range for presence is about 600 feet, so i cant figure out why it went to Eco.

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with more details on Eco mode. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.

Best regards,

Jake

[Sue0509]

hi Jake - yes i still need help - sorry i couldnt find the thread to respond earlier.  I have set up a routine and presence settings and allowed everything i need to but the thermostat doesnt seem to go to Eco when we leave or back to Comfort when we are home.  We have two phones linked and both have the same settings

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Sue0509]

hi Juni - looks like you and Jake both responded and I shared the following:   I have set up a routine and presence settings and allowed everything i need to but the thermostat doesnt seem to go to Eco when we leave or back to Comfort when we are home.  We have two phones linked and both have the same settings

[Jenelyn_O]

Hi there,

@Sue0509, I saw your post and wanted to chime in.

I just want to confirm if you still have the issue. Please let me know as I'll be willing to assist you from here. 

Thank you @Jake and @Juni for your help.

Best,

Jenelyn

[aatienza]

Hey there,

How's it going? Do you still need our help?

I appreciate the help, everyone.

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie