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Quit working

Wmadyun07
Community Member

After 4 years Nest Learning Thermostat quit working. No display, blinking red light or low power/recharge battery on app. Took Nest from upstairs unit and hooked up downstairs and it worked fine. Took Nest from downstairs (bad Nest) hooked up upstairs and no display only red blinking light. Left hooked up for 24hrs and just blinking red light. Never powered on. Changed batteries in bad Nest. It powered up after connected to usb cable the display cut off and never turned on again. Left on usb cable for 24hrs and still no display only red blinking light. 

9 REPLIES 9

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Wmadyun07 

Do you have a heat link for your Nest Thermostat that is still working?

When my Nest thermostat stopped working and charging it was because of a broken Heat Link.

No heat link.

No heat link. 

Frustratedddd
Bronze
Bronze

Can you hear any clicking noise if you put your ear onto the display? You have to really listen for a  noise.

It a constant buzzing noise. No clicking.

I would say that is still a battery issue.

Jeff
Community Specialist
Community Specialist

Hey Wmadyun07,

 

I just wanted to check in and see if you were able to check out Frustratedddd's suggestion that you might be seeing a battery issue. Are you able to check on that and either confirm or rule out that the battery might be the cause of the trouble here?

 

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hey Wmadyun07,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

Markjosephp
Community Specialist
Community Specialist

Hello Wmadyun07,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best regards,

Mark