Receiver dead

[Game]

Last night our heat link receiver just stopped working. It’s only been in 18months the neighbour is a electrician and said everything is ok except the receiver. Obviously there’s a massive fault with these if so many are completely failing. So if Google know this which they will should look into how they are made and what components are used. Definitely should send replacements out and not expect people to pay for new ones when it is massively obvious they have a big problem with these units.  

[AndaD]

Hey there and thanks for reaching out. We're here to help. Which type of Nest Thermostat do you have (Nest Learning Thermostat 2nd gen/3rd gen, Nest Thermostat E, or Nest Thermostat 2020)? Also, what country are you located in? We're sorry for any misunderstanding regarding the Heat Link replacement process, our team is here to inform you accordingly, let us know. 

[AndaD]

Hi there again, I was passing by and wanted to check if you still need help with your Heat Link. Don't hesitate to let me know. 

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!