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Refund not received

DebsB
Community Member

I had a faulty heat link which was replaced in June. I was told I would be refunded for the installation if I provided the paid invoice I received from the installation engineer. I provided this in July yet still haven't been refunded. I've contacted live chat on numerous occasions and keep getting fobbed off ! Help

6 REPLIES 6

Vladut
Community Specialist
Community Specialist

Hi there, thank you so much for reaching out. Can you tell us if you have a previous case number so we can have a look?

AlexD
Community Specialist
Community Specialist

Hi @DebsB , I wanted to check in.

 

Do you still assistance? If so, make sure to let us know here. 

 

Best regards,

AlexD

GavinHuss
Community Member

100% same experience I had. Heat link was replaced in June. Still waiting for my refund.  They sent me a cheque, which the cancelled. Then said they would Gpay me the money I. 18 working days. Nothing.

 

I contact support every day. No one has access to the team dealing with it. So no one knows what's going on. 

CristianC
Community Specialist
Community Specialist

Hey @GavinHuss,

I'm sorry to hear about what happened. I'd like to look into this in more detail. Do you have a case number for your interaction with Google Nest support?

CristianC
Community Specialist
Community Specialist

Hello again. Just checking in. Do you still need my assistance? 

CristianC
Community Specialist
Community Specialist

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.