09-10-2021 02:50 AM
I had a faulty heat link which was replaced in June. I was told I would be refunded for the installation if I provided the paid invoice I received from the installation engineer. I provided this in July yet still haven't been refunded. I've contacted live chat on numerous occasions and keep getting fobbed off ! Help
09-22-2021 08:30 AM
Hi there, thank you so much for reaching out. Can you tell us if you have a previous case number so we can have a look?
09-25-2021 08:48 AM
Hi @DebsB , I wanted to check in.
Do you still assistance? If so, make sure to let us know here.
Best regards,
AlexD
10-13-2021 11:12 AM
100% same experience I had. Heat link was replaced in June. Still waiting for my refund. They sent me a cheque, which the cancelled. Then said they would Gpay me the money I. 18 working days. Nothing.
I contact support every day. No one has access to the team dealing with it. So no one knows what's going on.
11-04-2021 07:43 AM
Hey @GavinHuss,
I'm sorry to hear about what happened. I'd like to look into this in more detail. Do you have a case number for your interaction with Google Nest support?
11-08-2021 06:40 AM
Hello again. Just checking in. Do you still need my assistance?
11-10-2021 06:44 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.