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Refund

Krystal1
Community Member

I have been waiting for a refund for 6 months on a thermostat. I have called google at least 5 times and have countless case IDs. I've given them the tracking number and have yet to receive a refund. They always tell me they are going to have a supervisor call me back after waiting on the line for an hour and never do. This is the worst customer service I have ever experienced.

6 REPLIES 6

EdwardT
Community Specialist
Community Specialist

Hi Krystal1,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with getting your refund. Please let us knot the case number of your interaction with our team so we could investigate further.

 

Thanks,

Edward

Krystal1
Community Member

I have several case numbers, but 0-57933000032457 is one of them. 

EdwardT
Community Specialist
Community Specialist

Hi Krystal1,

 

Thanks for the response. For some reason, I can't pull up the case number that you provided. Could you fill out this form so we could investigate further?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Krystal1,

 

Just checking back in, were you able to fill out the form? Let us know if you have questions and we'd be happy to assist you.

 

Thanks,

Edward

Krystal1
Community Member

Yes I did 

EdwardT
Community Specialist
Community Specialist

Hi Krystal1, 

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

 

Thanks,

Edward