Replacement Nest Email

[TimInErie]

I received the following email.  Is it legitimate?

Hi Tim, We've identified an issue with your new Nest Thermostat and its ability to draw power from your heating or cooling system. Unfortunately, the issue cannot be fixed on your device, but we’d like to replace your thermostat for free. It's the least we can do for the inconvenience. To receive your free replacement, please contact our customer support team at support.google.com/googlenest/gethelp. When speaking with support, please provide the thermostat's 14-character serial number that can be found on the bottom of the device above the QR code. We apologize again for this inconvenience and look forward to helping you. - The Google Nest team

[MplsCustomer]

@TimInErie 

I'm just another Google Nest customer but I've seen posts like this for the last year or more in this forum regarding an email on defective Nest thermostats. The link is to the Contact Us page for Google Nest Support. When you get to that page (https://support.google.com/googlenest/gethelp😞

1. Select a category/product family, and type in a brief description of the issue, then click "Next".
2. Click "Other", then click "Next step".
3. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
4. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.