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Replacement thermostat NOT Working!!

M77
Community Member

I received a replacement thermostat because my original one that I purchased in April 22’ stopped and wasn’t able to connect to  wifi network.  

the refurbished replacement wont allow me to enter setup phase and blinking green light remains after charging it overnight via USB.  

please help

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey M77,

 

I am sorry to hear about the trouble you are having with your new device not connecting to the Wi-Fi. I understand that this is not ideal. I found an article that has some troubleshooting steps. Please let me know if that helps out, or if you are still having any trouble from here.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey M77,


I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey M77,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake