Report usage - not receiving it.

[RichardLWill]

I replaced my thermostat two month ago. Monthly report doesn't give me the details on how much it is be used. I have changed the location - Name- I don't know how to report this name change, probably my problem in getting monthly info - How to add my new name. And delete old name? Thanking you in advance.

[RomanandsonAC · Accepted solution]

You may need to factory reset the thermostat and set it up all over again, however you may try to go back to setting and see if you can change the zip code when you originally set up the thermostat. Regretfully, If all else factory reset may be you best option.

[RichardLWill]

Okay.  Thanks. Probably do a factory reset. I appreciate your help.

[Ryan_G]

Hey RichardLWill,

I just wanted to follow up and see if you're still in need of help? Please let us know, as we would be happy to answer any questions you may have.

Thanks for the help, RomanandsonAC.

Best regards,

Ryan

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan