I am sorry to hear you are having trouble with your device showing offline. I know this is not an ideal situation. I found an article with some troubleshooting steps that could help resolve your issue. Please let me know if that helps, or if you have any questions from here.
I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
