Rude customer service Rep/tech

[serg890862]

I want to make an official complaint against a rude customer service technician who hung up the phone before I can explain the entire issue.  She was rude and unprofessional.  Her name is Refried.

I need to speak to a supervisor in regards to this incident.

Case# 2-7727000033114

This was on called for and I will put this online for everyone to see how rude your customer service/technician was.

[MelbaDT]

Hey serg890862, 

Thanks for reaching out and I'm deeply sorry to hear about your experience with our support team. This is not the what we want you to have so I've raised this over to our higher level of support for further review. 

Please check your inbox from time to time as someone will reach out to you. 

Best, 

Melba

[MelbaDT]

Hey there, 

One of the supervisors from our support team tried reaching out to you earlier but it seems that you're not available to answer the call — she'd left a voicemail and sent an email instead. Please reply back with the best time that she can call you again. 

Best, 

Melba

[MelbaDT]

Hi serg890862,

Checking back in — have you had the chance to reply to the supervisor's email? If not yet, please shoot her a reply as soon as you're able to so she could call you right back. 

Best, 

Melba

[MelbaDT]

Hey there, 

I've reviewed your case id and I found out that a replacement is already on it's way for your Nest Learning Thermostat — thanks for bearing with us. Also, we'll go ahead and lock this thread after a day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba