Rush Hour Rewards - Implemented without signup, no benefit, and can't cancel???

[filingalawsuit]

I did not sign up for rush hour rewards, have received no discount from my utility, but my thermostat is resetting every day to 76 without my consent. There appears to be no means to resolve this. How is this legal? 

[jenniffert]

Hi @filingalawsuit,

Thanks for reaching out here in the community! I'm sorry to hear that you were enrolled in the Rush Hour Rewards program without your permission. I understand that you didn't receive any discounts from the utility, and your thermostat is resetting to 76 degrees daily, with no option for cancellation. No worries, I'd be happy to help with this!

To ensure your case is addressed correctly, please contact us via phone. To get in touch with us, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.” Our team has the necessary information and resources to provide you with the available options to resolve this inconvenience.

Keep me posted.

Best regards,

Jenniffer