Rush Hour will NOT DISABLE

[Mindyalexia]

My Nest thermostat will NOT leave Rush Hour. Ive contacted APS who confirmed they unenrolled me and contacted Nest with no resolution. The thermostat does not give me the option to change it. It goes to 82° in AZ temperatures that are 115°+ outside. If i dont get a resolution soon I’m escalating this. This is not okay. 

[nerys]

Hi Mindyalexia,

Thanks for posting in the community!

I understand how frustrating it can be when you are still participating in Rush Hour rewards even though you tried to unenroll. No worries; we're here to help! 

My team would like to know more about this behavior. When you get a chance, please fill out this form. Always remember to include the link to this thread. Let me know when you’re finished. From there, we'll contact you via email.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.

[Mindyalexia]

I’ve followed all the troubleshooting steps with two different depts and it’s still not fixed. When I responded and let them know they stopped responding to emails. My Nest is STILL going to rush hour and not allowing me to leave even after I say “Yes Leave”. 

[mejiacruz · Accepted solution]

Hi @Mindyalexia,

I understand you've been encountering some issues, and I apologize for the frustration that's caused.

To get you back on track as quickly as possible, let me see if I can help resolve this for you.

If you have a case number from a previous interaction with our support team, either via chat or phone, having that handy can help expedite things.

My goal is to get this resolved for you.

Best Regards,

Josh

[Mindyalexia]

Case# 6-7769000036875.

[Mindyalexia]

I’ve filled out the form. 

[AxelD]

Hi Mindyalexia,

Thanks for replying! We have received your form and agent will contact you as soon as possible via email with further troubleshooting.

If you have any questions, let me know.

Regards,
Axel.