Schedule issues

[Sarah888bell]

My heating doesn’t stick to my schedule. When I review my history I can see that the heating is on at night to a higher temp than is on my schedule. My husband has had to manually turn it down at night.

why is this happening?

[Jhonleanmel]

Hi Sarah888bell,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Since when has this been happening? Also, what troubleshooting steps have you done so far?

Best,
Mel

[Markjosephp]

Hello there,

Thanks for assisting, Mel.

@Sarah888bell, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hello Sarah888bell,

It has been a few days since the last reply, and I am going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark

[Sarah888bell]

Sorry Xmas holiday could u give me a few days to work out the solution

[Sarah888bell]

Hi, on Xmas holiday, will reply when I get back.

thank u.

[Markjosephp]

Hi there,

Thanks for getting back to us, @Sarah888bell. I'm sorry to hear that your thermostat is not learning your schedule.

I'll leave this thread open for a few more days to give you more time to check its settings. Also, if you have the Nest Learning Thermostat or the Nest Thermostat E, please take a look at this article and let us know if you need more help.

Regards,

Mark

[Sarah888bell]

Hi, I set my thermos to away and whenever I looked at nest app while I was away it appeared to be off, however the history looks like it was on. And we arrived home to a warm (20 deg) house which was not what I had set it at.

[Markjosephp]

Hello Sarah888bell,

Thanks for letting me know about this. A few more questions: Have you configured an Eco or Scheduled Temperature? Does anyone in your family have access to your thermostat and can adjust the temperature? Lastly, are you enrolled in an energy-saving program with your utility company?

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hey there,

I'm checking back in — how's it going? Still need our help? Let us know so we can assist you right away.

Thanks,
Mark

[Markjosephp]

Hi Sarah888bell,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark

[Sarah888bell]

Hi Mark,

sorry I’ve been away.

is it possible to upload a screenshot to help explain my issues. 
s

[Markjosephp]

Hello Sarah888bell,

Thanks for getting back to us, and I would appreciate it if you could share the screenshot with us so we can see what's happening. To attach a photo, click the camera or the picture icon on the text box.

I'll look forward to your response.

Regards,

Mark

[Sarah888bell]

 this is what occurred when I was away. I had away set to on. 

[Sarah888bell]

One of the other issues was that it was set to come on at 6 but we noticed it was on at 4 however I now believe that this  was it preheating so that at 6 it was the correct temp

[Markjosephp]

Hi there,

Thanks for sharing the screenshot and for letting me know about your observation.

If you have the Nest Learning Thermostat and the Early-On feature is enabled, Your thermostat will start to heat or cool your home before the scheduled time, using what it has learned about your home to predict how long it will take to reach the target temperature. At this time, please keep observing it and keep us posted if you encounter any unusual behavior.

Regards,

Mark

[EmersonB]

Hi everyone,

@Sarah888bell how's it going with your Nest Thermostat? Were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.

I appreciate the help, Mark and Mel.

Best,
Emerson

[EmersonB]

Hey Sarah888bell,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks, 
Emerson