Schedule

[danleroux]

I recently had to delete everything about my google home. Now I have the Nest thermostat, I login with my gmail and can no longer control the temperature and set a schedule. Maybe the wrong account but I tried everything. How can I fix this? Can I reset it to factory default maybe?

[MelbaDT]

Hey danleroux, 

Thanks for reaching out and I'm sorry to hear about your Nest thermostat. 

Yes, the easiest route to take based on the description of your concern is to reset your thermostat's account connection settings then set it up on an account that you currently have access to. Here's a guide: https://bit.ly/3riP5Dp

Let me know how it goes. 

Best, 

Melba

[MelbaDT]

Hey there, 

How's it going with your thermostat now? Have you managed to have it reset?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[danleroux]

I solved this by having another family member adding the device to a new “home”  after factory resetting all devices. No matter what I did it would not appear.

[MelbaDT]

Hey danleroux, 

Thanks for getting back to me and for sharing what you've done to have your concern resolved. Glad to hear that you regained access to your thermostat. 

Feel free to let us know if you have any further questions about this. 

Cheers, 

Melba

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan