Scheduler not working 4th Gen

[JonF]

Looking for help!  I have been a Nest Thermostat user since Gen 1 and have never encountered the problem I am having now, and cant figure out. The use is A/C only, connected to a two stage system. I use Y1, Y2, G, Rh and C. The scheduler is not activating a change in temperature. The thermostat acts as if the scheduler is not existent. When I manually change the temperature for my Home app on my IPhone it changes correctly. Any ideas?

[GabrielaG]

Hi @JonF,

Thanks for reaching out to the community. I'm sorry to hear that the Schedule is not working on your Nest Learning Thermostat 4th gen, but there's no need to worry; I'm happy to help you right now.

I appreciate the wiring information you provided me. To get a better understanding of the situation, please help me out by answering the following questions:

• When did you install the Nest Learning Thermostat 4th gen.?
• When did the issue start?
• Have you done troubleshooting steps? If so, can you please list them?

Any additional details you can provide will be helpful.

Best regards,

Gabriela

[JonF]

I replaced the Nest with a new Nest (full replacement, including wiring bracket), so I believe the issue has to do with wiring to the a/c unit, but it’s beyond my understanding. Looking for suggestions!

[GabrielaG]

Hi @JonF,

Thank you for your reply. I appreciate the time you took to respond to my post. I'm happy to continue assisting you.

I need to get more information to send you the correct troubleshooting steps. Please help me out by answering the following questions:

• Did the issue happen during installation or after installation?
• What other strange symptoms have you experienced since the problem started?
• Are there any error messages? If so, what are they exactly?
• Can you please send me a picture of the Nest Learning Thermostat wiring?

Any additional details you can provide will be helpful.

Regards,

Gabriela