Second Thermostat is offline and nothing I have tried is connecting it

[Sarah8]

My second thermostat has gone offline.  I have tried resetting and followed the advice for a W5 error code but nothing is working.  I don't seem to have the menu choices that I need either.  I have now removed the product from my Nest App to try and reconnect it from scratch but now I can't get beyond a code it says I need from the thermostat which doesn't come up.

[Jhonleanmel]

Hi Sarah8,

I'm sorry to hear that you're still having an issue with your Nest Thermostat. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Markjosephp]

Hello there,

Thanks for assisting, Mel.

@Sarah8, I'm checking back in — how's it going? Have you had a chance to fill out the form? Please let us know so we can assist you right away.

Regards,

Mark

[Sarah8]

Hi both, thank you for responding. I got through to Google call centre and they have resolved issue.  Many thanks.

[Markjosephp]

Hello Sarah8,

Sounds great! Thanks for the update on what you've done. It looks like we have come to a solution by contacting our support team, so I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark