Setback & heat pump help

[Whatever22]

I just want to have a schedule where it's 74 during the day, maintains that until 10pm at which point it drops 5 degrees for the night but then has the temp back to 74 by 7am.  I have a new heat pump that's more than 100% efficient at 0 degrees F, so I NEVER want aux heat (electric) to come on above 0F.  I've played with every setting I can think of and can't get it to do this.  There was a period where aux was coming on a LOT (why can't we have a histogram in the Nest app showing the amount of aux and hp heat, instead of combining them?).  Have never got it to maintain temp until 10pm, it always leads it.  Have never got it to the right temp in the morning either.  Like right now it's 8am and it's still 4 degrees below where I asked it to be by 7am.  Any ideas?  Thanks!

[Jenelyn_O]

Hi Whatever22,

Thanks for reaching out — I'm sorry for the delay.  I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here. 

Best,

Jenelyn

[Jenelyn_O]

Hi there,

Checking in if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Whatever22]

All my original comments still stand.

[zoeuvre]

Hi Whatever22, 

I wanted to stop by and see how I could help.

Check out this guide on how you can change your Heat Pump Balance settings on your app so that your Nest Thermostat won't use your AUX heat all the time and will rely on using your Heat Pump heating instead. 

Let me know how it goes.

Thanks for the help here, Jenelyn. 

Best, 

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe 

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Regards,

Dan