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Something went wrong message may need to return to factory settings

Community Member

Trying to reconnect my nest thermostat to my home app that’s been previously installed getting something went wrong message may have to return to factory settings ?


Thermostat went off line approx 7 days ago according to app history. Wifi connection is strong says account disconnected? Added it back to the nest app brings me to adding device in home app but unsuccessful 


Community Specialist
Community Specialist

Hello Jzaleski,


I'm sorry to hear that you couldn't reconnect your Nest thermostat back to your Wi-Fi network. Please have a look at this guide to troubleshoot when Nest thermostat went offline and let us know if you need more help.




Hi there,


I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.


Best regards,


Hi Jzaleski,


It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.


Best regards,