Something went wrong message may need to return to factory settings

[Jzaleski]

Trying to reconnect my nest thermostat to my home app that’s been previously installed getting something went wrong message may have to return to factory settings ?

Thermostat went off line approx 7 days ago according to app history. Wifi connection is strong says account disconnected? Added it back to the nest app brings me to adding device in home app but unsuccessful 

[Markjosephp]

Hello Jzaleski,

I'm sorry to hear that you couldn't reconnect your Nest thermostat back to your Wi-Fi network. Please have a look at this guide to troubleshoot when Nest thermostat went offline and let us know if you need more help.

Thanks,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hi Jzaleski,

It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

Best regards,

Mark