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[Jlapan]

I hate this NEST, I know why it was given to me. This thing is garbage! It's gone through more batters than my son's wireless controller. It always got a problem, and never stays connected. it turns my heat up on me! My house was at 72° and I couldn't get the nest on to turn it down. I called customer service explaining that the stupid C connector was shipped to me for free, but was returned during shipping. When I spoke to the agent, he contradicted himself stating they needed me on the line to call UPS to get it "recieved in their warehouse" but UPS claims they still have it. I told him I'll just throw the nest away at this point. Worst product ever and I shop at the dollar store. 

[Jenelyn_O]

Hi Jlapan,

Thanks for reaching out. I'm sorry for the delay and for the trouble this may have caused you. I’d love to check your case. Could you please provide your case number?

Best,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for assisting here, Jenelyn.

@Jlapan, we'd like to investigate this further and try to make things right. Please share with us any support ID you have so we can review what's going on.

Regards,

Mark

[Markjosephp]

Hello Jlapan,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Regards,

Mark

[Jlapan]

 Case ID [4-5817000033848]

[Markjosephp]

Hi Jlapan,

Thanks for sharing your Support ID, and I'm sorry for the experience. While we don't support retrieving your Google Store shipment, we can point you in the right direction. Our friends at the Google Store are the perfect folks to help you with it.

Please reach out to them directly to better look at your shipping concerns. Also, let us know if you have any other questions or concerns, as this thread will be locked within 24 hours.

Regards,

Mark

[Jlapan]

I no longer use this product. It's terrible that Google will leave their customers to argue with carriers opposed to working with their carrier account contact to resolve customer issues with shipping. 

Again, I never received the product, I don't have a shipping issue. I contacted the company who shipped the product. It is your responsibility until I recieve it. 

Why not utilize an alternative option? You could simply resend a new C Connector (since they are free with an offer) to remedy this issue and your team could file the insurance claim with your account provider. 

No? Too efficient? That's what I thought. Terrible and shameful. 

[Markjosephp]

Hello Jlapan,

I totally understand your frustrations about what happened, and I know that contacting them again is a little out of the way, but it's best to reach out to the Google Store directly to check for the options.

Please let us know if you have any other questions or concerns. Otherwise, we'll lock this thread in 24 hours.

Regards,

Mark

[Jlapan]

Or you could do it since you wasted your time spelling this out. YOUR PRODUCT SUCKS YOUR CUSTOMER SERVICE IS WORSE

[Markjosephp]

Hello Jlapan,

I know it has been a while, but I wanted to ensure that everything was covered here before we locked this thread in 24 hours. For any shipping or order concerns, please contact our Google Store team to better assist you.

Regards,
Mark

[Jlapan]

Did you ship a new C Connector? No? ::shocked gasp:: of course not. I am not calling your poorly trained representatives to have them call your carrier when you're management team and shipping department could easily just reship the item. This is why people have nothing good to say about Google. You provide terrible service, your updates slow down my phone, my computer and now have managed to ruin my energy. Waste of time. I will continue to make sure ANYONE who listens to stay away from NEST and go to Firefox and Microsoft Edge!