Strange icon

[Ianto]

Nest not working has strange icon no idea how to show picture but it is shown by philf67 but no answer as to how to fix it

[JuanCH]

Hi Ianto,

Thanks for reaching out to the community! I understand your Nest Thermostat is not working and it is showing a strange icon. No worries, I'm here to help! 

To find the best solution, I have some questions for you:

• Have you have installed the Nest app on your phone? If so is it updated? Please check out the following link for your reference: Update Nest products and apps
• Do you have the specific Nest thermostat model as @philf67? If not, which Nest Thermostat do you have? Please visit our helpful article to check it: How to tell which Nest thermostat you have

Please keep me in the loop.

Best,
Juan