Stuck Updating Software

[Cores1180]

My thermostat has been trying to update software for over a week now. I know it should take this long, and I’ve reset it more than once. Each and every time  upon restarting it goes right back to “updating software.”  

Anyone else dealt with this before? Any work arounds? Can I hook it up to a PC and try to update the software via a usb cable? 

[Jake]

Hey Cores1180,

Sorry for the late reply, and for the trouble with the device. I wanted to follow up and ensure your device is working properly, and is no longer stuck. Please let me know, as I would be happy to assist. 

Best regards,

Jake

[Jake]

Hey Cores1180,

I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Cores1180,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake