Hi keithbeck999,
Thank you for posting here in the community. I'm sorry about your issues with your Nest thermostat, and nobody can contact you. I understand that this could be frustrating, especially since you already have to wait more than 5 days and it still does not help. But not to worry; let me check other options.
We need to investigate your case ID and do a deep dive into your concern. Please fill out this form, and our specialist team will reach out to you via email for further assistance.
Let me know once you're done.
Regards,
Byron
