Temperature controls on app not showing up

[Cjcat]

Thermostat controls do not show up on app, iOS? Just home or away bottons.

[EdwardT]

Hi Cjcat,

Thanks for reaching out. If you're not seeing the Nest Thermostat on the app, it's possible that its not added on the home structure that is selected. Could you check if there are other home structures on your account?

Thanks,

Edward

[Jake]

Hey Cjcat,

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[cn7007]

Yes, everything's good now! Thank you.

Cindy

[cn7007]

Thank you for responding. Appreciate the help. I figured out that I was logging into gmail with the wrong address. Finally all is working fine now! Thank you again.

Cindy

[EdwardT]

Hi cn7007,

Thanks for the update. I'm glad to hear that you were able to figure it out. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hello cn7007,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi cn7007,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward