Temperature overreading

[JamesIrwin]

• Looking for some help our thermostat which has started to overread the temperature. All appears fine on the software and linked correctly but is reading temperature at a constant 25 degrees. When the temperature in the room is considerably lower. I've tried turning on and off. Any pointers.

Boiler and system was installed 12 months ago and has been working fine up to this point.

[Markjosephp]

Hello JamesIrwin,

I'm sorry for the trouble this may have caused you — let's see what's going on.

To isolate:

• What type of Nest thermostat do you have?
• Where did you install your thermostat? (in a room and on a wall or stand)
• When did the issue start?
• How big is the difference between the readout of the Nest Thermostat and your thermometer or other thermostats?
• Do you have a room thermometer?
  • Take a photo of the thermometer next to the Nest Thermostat.
• Have you tried any troubleshooting steps?
  • Would you mind listing them?
• Please gather the Signal strength value from your thermostat device.
  • Go to Settings > Technical Info > Network.

I'll look forward to your response.

Best regards,

Mark

[Markjosephp]

Hi there,

I'm checking in to make sure that you've seen my response. Please let us know so we can assist you right away.

Best,

Mark

[JamesIrwin]

Hi Mark,

To answer your questions in order.

• It's a Nest Learning Thermostat
• Wall mounted in the dining room. Center of the house.
• Issue since fitting. Not noticed using heating in winter time.
• 3/4 degree difference between testing thermostat.
• Have tried obvious turn on/off.
• Unable to locate network under technical information.

Thanks for your help.

[Markjosephp]

Hello JamesIrwin,

Thanks for the details. I appreciate your effort. Let's try these steps:

1. Enable the sunblock.
   1. Go to Settings > Nest Sense > Sunblock.
2. Is your thermostat near any heat sources (such as air vents that direct warm air, appliances, electrical outlets, or other potential heat sources) why the thermostat shows a higher temperature than normal? Then, advise the customer to relocate the thermostat if it's possible.
3. Cover the wall with a duct seal compound.

Please keep me posted on how it goes.

Regards,

Mark

[EdwardT]

Hi JamesIrwin,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Markjosephp]

Hi there JamesIrwin,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Regards,

Mark

[JamesIrwin]

I have moved the thermostat as suggestedans will report back in a couple of days.

[Markjosephp]

Hi there JamesIrwin,

Thanks for getting back to us and for  giving the steps a shot. Please observe your thermostat's behavior and keep us posted, as I would be glad to know what the result will be.

Regards,

Mark

[Markjosephp]

Hello there,

I'm checking back in — how's it going with your thermostat? Were there any changes to the ambient temperature? Please let me know if you need more help or if the issue still persists.

Thanks,

Mark

[Markjosephp]

Hello JamesIrwin,

It has been a few days since your last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark