cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Temperature sensors

Kyky
Community Member

We just purchased a new home and the previous owners left us a house with everything nest. When I try to add the sensors to my account it keeps saying attached to another account. I have taken the battery out to reset with no luck.  How can I factory reset the sensor and get it working?

6 REPLIES 6

JSRozboril
Community Member

Have you found any information out about this? I am in the same boat and don’t know what to do with it. 

Kyky
Community Member

I took the battery out for 48 hours and that worked. 

joanofarc
Community Member

48 hours? Who has time for that?

 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with the temp sesors, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Fabo
Community Member

I'm having this problem right now, my best thermostat shows I have got 25°C home but I know it's wrong and I've already tried everything, please help me..

BudHorse
Community Member

Accidentally deleted my nest app on my IPhone. Reinstalled the app, and got my thermostat to reset after a full factory reset. But now my room temp sensor says it’s associated w another account! Same problem as above. I’ll try the 24 hour deal but any other ideas?