Temperature

[Tluch15]

Hi,

I set my thermostat to stop at 66, but keeps running and is now at 78. When I get and shut it off my system keeps running.

[VBox]

I'm having same issue. Hope we find help. I have to manually set it to OFF, then reset thermostat to get heater to turn off.

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[VBox]

Still having issues. Heat won't turn off when getting to temp. I have to manually turn off thermostat, go to settings & reset thermostat. During the "re-boot" of the thermostat, the heater will go off.

[Jake]

Hey there,

I wanted to follow up. Are you able to send a picture of your current wire set up for us to review? Once the target temperature is reached, have you tried removing the Nest thermostat from the base? Does your system still run once removed? Please let me know, so we can troubleshoot further.

Best regards,

Jake

[VBox]

Yes, If I remove the thermostat from the base, the heater turns off.

[Jake]

Hey there,

Thank you so much for checking that for me. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[VBox]

Thanks for your help Jake.  I filled out the form & sent it in.  Maybe someone will have an answer

[EdwardT]

Hi VBox,

Thanks for the response. We can't seem to find your form. Could you fill it out again and include the link to this thread?

Thanks,

Edward

[VBox]

i just sent it again.  I’m not sure how to include the link.  I typed in Temperature under “community Thread”

[EdwardT]

Hi VBox,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward