The service i got was so upsetting

[Cindia66]

I have had my Google thermostat replaced once and this would be my 3rd one. I paid the temporary $200 so it can be shipped and no need to wait until I send mine. 

The thermostat I got was refurbished and not working now they want me to send the replacement and wait for them to get it and wait till I get the replacement again.  I don't think that is fair. When I asked to speak to a supervisor I was told there was No one only through email.  I called 3 times the first 2 where so rude.  I wasn't given the email to send the replacements, replacement.  Honestly you'd think I got it for. Free. I paid well over $200 for my device I'd expect more.  I expect better service.  

[zoeuvre]

Hi Cindia66, 

Oh no! I'm sorry to hear that your replacement thermostat is not working. Don't give up on us yet. We'd like to further check on this. Do you have the case ID from your conversation with support? If you can provide that here, I'll look it up and see how I can continue to help.

Best,

Zoe

[Cindia66]

I had to call 3 times to get some type of service.  The first 2 where extremley rude and unsympathetic.  3 thermostats needed replacements.  The third tech that was the nicest sent me an RMA numbar RMA91532768.  The others didn't even sent me an email of anything. I believe I do have recordings of the conversations. I record all my calls.