The temperature in my apartment has been 75 degrees for hours, even though I have it set to 71 degre

[rgaila]

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Original Poster: LJ Schroeder 

I am not sure what to do, I don't know why it is not getting cooler in my home.  It won't get cooler than 75 degrees, but I have it set at 71 degrees.

[rgaila]

Hey there LJ Schroeder, 

Sorry for the late response, but I wanted to hop in here to help. I understand that thermostat issues can be confusing, but I'm happy to look into this for you. 

Would you mind letting me know what troubleshooting steps you have taken to fix this? 

Also, are you getting any error messages?

I would suggest reviewing this article to go through some troubleshooting steps that may help you with this issue. 

I look forward to hearing from you. 

-From Garrett DS, Community Specialist.