Thermostat Changes Temperature Setting

[michaelzjody]

I recently went on vacation and set both my thermostats to 50 degrees.  A few days later I checked and one of them was now set at 69 degrees and heating my empty home.  I am so angry at NEST for not helping with this issue.  What is the point of a thermostat that decides this stuff on its own?

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. Do you happen to know if your device has an auto schedule? I found an article with more details on that. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[michaelzjody]

Jake, you could be of help if you would offer some advice...?

[zoeuvre]

Hello michaelzjody,

I wanted to stop by and see how I could help.

A few questions: What type of Nest Thermostat do you have? and is it following any certain set of schedules? I'll look forward to your response. 

Thanks for the help here, Jake and Emerson.

Best, 

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[michaelzjody]

Hi Zoe, I have the same question:  WHY does my Nest change temperature on its own.  I have NOTHING set to automatic, I don't use the scheduling, and yet STILL sometimes it seems to have a mind of its own and will change a temperature setting from 64 (night time setting) to 70 in the middle of the night.  WHY?

[zoeuvre]

Hi michaelzjody,

It’s me again. I know it’s been a while, and I’m sorry for the delayed response. 

Since Nest Thermostat features vary from one another, I wanted to know what type of Nest Thermostat you have. Is it a mirrored-display Nest Thermostat? Does your Nest Thermostat have a dial that you can turn? Or is it a white plastic-like Nest Thermostat? 

I’ll look forward to your response. 

Regards,

Zoe

[zoeuvre]

Hi there, 
 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go. 
 

Thanks,

Zoe

[zoeuvre]

Hello michaelzjody, 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Regards,

Zoe

[michaelzjody]

Hi Jake,

Thanks for getting back to me on this.  I do not believe that I have any auto schedule...but how would I check that?  I know I have tried to erase ALL things which do ANYTHING automatic on both my Nest thermostats...still, when I was away for two weeks the temperature settings changed on their own...

[Jake]

Hey michaelzjody,

Apologies for the delayed reply. If you follow the link here, it will show you more details on the auto schedule, as well as how to turn that off. Let me know if that helpes resolve the issue, or if you have any questions from here.

Best regards,

Jake

[EmersonB]

Hey everyone,

@michaelzjody, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to read the information and check the link that Jake has shared? In case you have an update, you know where to find us.
 
I appreciate the help, Jake.

Best,
Emerson

[Jake]

Hi michaelzjody,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake

[michaelzjody]

Why are you locking it?  Nothing yet has helped?  Why not leave it open so someone might be able to help me with this?